Ordered a bbq cover. Company twice delivered the incorrect product HOWEVER I would like to commend the level of service and follow up that was made by the company. It was incredibly well recovered with regular updates. Check in’s and apologies. Whilst the journey to get the product was a one off incident, the level of servie restored my faith in the e-commerce space. Best level of online customer service I have received, possibly ever.
- 5 stars: 1 (100%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 0 (0%)
Ordered a bbq cover. Company twice delivered the incorrect product HOWEVER I would like to commend the level of service and follow up that was made by the company. It was incredibly well recovered with regular updates. Check in’s and apologies. Whilst the journey to get the product was a one off incident, the level of servie restored my faith in the e-commerce space. Best level of online customer service I have received, possibly ever.